Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. We do not offer cash or store credit refunds under any circumstances.

Please see below for complete details on our exchange policy.

Terms and Conditions of Exchange

An exchange will be processed once the following conditions are fully met:

• Timeframe: Exchanges must be requested within 30 days of purchase upon presenting the original invoice.
• Condition: Items must be in brand-new, original condition, in their original sealed box, with all original tags, seals, and labels intact.
• On-the-Spot Exchange: All sealed items in original condition will be exchanged on the spot upon inspection.
• Sale Items: Discounted or sale items are final sale and cannot be returned or exchanged.

Note: You will be notified if your returned items do not meet the criteria above. In this case, you may choose to have the items delivered back to you at your own expense. If you decline redelivery, the Vendor reserves the right to retain the items and the original amount paid.

Return Shipping

You may ship your items back to us using the shipping service of your choice. All return shipping fees are at your own expense.

• Documentation: Please ensure that all required documentation for export/import clearance is accurately completed in the official language required by the shipping provider and customs authorities.
• Responsibility: The Vendor cannot be held responsible for parcels detained or delayed due to missing or insufficient documentation.
• Tracking & Delivery: We strongly recommend using a trackable shipping service. The selected shipping method must guarantee delivery of the parcel within 7 days from the date you received your original order.

Identification Tag

All products include an identification tag with a disposable seal. Please inspect or try on products without removing the tag or seal. Returned products without the original tag or seal attached will not be accepted for exchange.

Defective or Damaged Products

For items that arrive defective or damaged, please contact us immediately at the phone number below to arrange a replacement or exchange. Please note that defective items will be replaced or exchanged only; no monetary refunds will be issued.

Questions & Contact Information

If you have any questions concerning our exchange policy, please contact our customer service team:

• Email: info@babybuzzlb.com
• Phone / WhatsApp: +961 81 179 434