Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.


Terms and Conditions of Exchange


The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
• 30 days for exchange upon providing the invoice.
• All sealed items will be exchanged on the spot.
• Items must be in good condition, in a sealed box with original tags and labels attached.
• Discounted items cannot be returned.
You will be notified if the returned products cannot be accepted.
 In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.

RETURN SHIPPING


You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your package all the necessary documentation for Customs clearance. Customs authorities require that all such documentation be written in official language so that it can be used both by the authorities of the country you are shipping from (for export) and the receiving authorities (for import). We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. The Vendor cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. The Vendor therefore highly recommends that you choose a shipping service that permits you to trace it at any time. Be sure that the type of shipping you choose guarantees the delivery of the parcel within the time frame of 7 days from the date on which you received your order.


IDENTIFICATION TAG


All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.


EXCEPTIONS


The following items cannot be exchanged:


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


QUESTIONS


If you have any questions concerning our return policy, please contact us at:
• info@babybuzzlb.com
• +961 81 179 434